Help
Using your order page
Every order has its own page. Here is how to do each thing on it, step by step. Questions before you order are in Questions.
Getting in
Open your order page
- Use the link in any email from us - every one carries it.
- Enter the email address we have for you and press "Email me a link".
- Open the email from Hockey Dream Pins and tap the link. It works for 30 minutes, and there is no password to remember.
Lost the link? Go to Your orders at the top of this site, enter your email, and we will send you a link to every page you can open.
Let a co-manager or next season's team manager in
- On your page, open "Who can open this page".
- Add their email address. They can open the page with "Email me a link", and orders they place from then on land on the same page.
Proofs and approval
Look over a proof and approve it
- Open your page. A pin with a proof waiting says so, and we send you an email when one is ready.
- Tap the proof to see it large. Check the wording, the colors and the size.
- If it is right, press "Approve this pin" under it (on some orders it reads "Approve and pay deposit"). When we show you two versions side by side, press "Approve this one" under the one you like. Nothing is made until you approve.
You can approve the artwork before you know how many - approve it, then add the number when you have it.
Ask for a change
- Under the pin, use "Add a note" and tell us what should change - a color, a word, the size.
- We send you a corrected proof, and it appears on the same pin.
Every proof until you are happy is included in the price.
Changing the details
Change how many
- Use the "How many?" box on the pin and save it.
- Once you approve a pin with a number, that number is the one we make. If you need more after that, press "Place a reorder of this pin" - same pin, same mold.
Change the date or the tournament
- Under the order's heading, press "Change the date or tournament".
- Pick the tournament from our list, or type it in if it is not there, and set the day you need them in hand.
If the day you pick is sooner than we can usually make, the page says so. Dates are locked once your pins are in production.
Add artwork or files
- On the pin, use "Choose files" and pick your logo, sketch or picture. Big vector files are fine.
- Each file is listed by name once we have it, and you can open it from there.
Tell us where to ship
- Fill in "Where should we ship them?" on your page with the name and address the box should go to.
- You can change it until the box is on its way.
Add your cell phone
- Use "Add your cell phone" on your page. We use it for your order only; we reply by email.
Paying
Your invoice
- The price on your page is the whole price - the design, every proof, the mold and shipping are inside it.
- Your invoice comes by email from Square, and the page shows it under Invoice. Pay by card or bank transfer from the invoice itself.
An association that pays by check can tell us in a note.
Send your tax-exempt certificate
- If your association is tax-exempt, add its Form ST3 in the "Tax-exempt certificate" box on your page. We keep it on file for every order after that.
Following and reordering
Follow your order
- Each pin shows where it is: proof, approved, in production, shipped and delivered.
- Once your pins ship, the tracking appears on the same page.
Ask us something about the whole order
- Use "Message us about this order" on your page. A pin specialist reads every one and answers right there.
Order the same pins again
- On a pin you approved before, press "Order more of these", or "Order the whole set again" for every pin on that order.
- Say how many, which tournament and where to ship. Same art, same mold - no new design needed.
Start a new pin
- Press "Add an order" on your page. Tell us what you need, add your artwork, and you will see an estimate as you go.
Not here?
Use “Message us about this order” on your page, or reply to any email from us - a pin specialist reads every one.